No Code Incident Management System with Azure Logic Apps
Sep 06, 2020 · 8 min read
In this lab, we will create an Azure Logic App that monitors Twitter, analyzes the sentiment of customer tweets with Text Analytics v2 service, and creates incidents in Pager Duty. PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix problems quickly. This application can help customer service agents react swiftly to customer complaints and avoid brand reputation damages.
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